ITIL Foundation (Version 5) - ITIL-5-Foundation Exam Practice Test

A. The assurance that a service will meet agreed requirements and is fit for use

B. The sum of the characteristics of a service that are relevant to its ability to satisfy stated and implied needs

C. A documented agreement between a service provider and a customer

D. The functionality provided by a product or service to meet a particular need

A. Engage stakeholders

B. Monitor

C. Direct

D. Evaluate

A. A model representing how all the components and activities of an organization work together to facilitate value creation through digital products and services

B. The entire set of activities that create value through the provision of a product or service

C. A set of organizational capabilities designed for performing work or accomplishing an objective

D. A system by which the current and future use of digital technology is governed

A. Value stream

B. Product and service lifecycle

C. Value stream mapping

D. Service journey

A. Encourage all staff to clearly understand who their customers are

B. Reduce complexity by focusing on doing fewer things but doing them better

C. Identify patterns in interactions between system elements to anticipate needs

D. Ensure that each iteration aligns with the concept of a Minimum Viable Product

A. A tangible or intangible deliverable created during a service activity

B. A result achieved by a stakeholder through the use of at least one output

C. A specific task completed by the service provider as part of service delivery

D. A software product provided to the consumer by the service provider

A. The service delivers the required functionality to meet business needs

B. The service supports the performance of the consumer

C. The service will continually meet requirements for environmental responsibility

D. The service will meet the agreed requirements

A. Vision and operating model

B. Value chain

C. Value stream steps

D. Management practices