EXIN ITIL Foundation - ITIL-F Exam Practice Test
A process owner is responsible for which of the following?
1 . Defining the process strategy
2 . Assisting with process design
3 . Improving the process
4 . Performing all activities involved in a process
1 . Defining the process strategy
2 . Assisting with process design
3 . Improving the process
4 . Performing all activities involved in a process
Correct Answer: D
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Which is the CORRECT list of metrics to support CSI activities?
Correct Answer: A
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Which of the following are types of service defined in ITIL?
1 . Enabling
2 . Core
3 . Enhancing
4 . Computer
1 . Enabling
2 . Core
3 . Enhancing
4 . Computer
Correct Answer: D
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Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
Correct Answer: D
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Which statement should NOT be part of the value proposition for Service Design?
Correct Answer: C
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Which one of the following is concerned with policy and direction?
Correct Answer: B
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Where would you expect incident resolution targets to be documented?
Correct Answer: B
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Which of the following service desk organizational structures are described in service operation?
1 . Local service desk
2 . Virtual service desk
3 . IT help desk
4 . Follow the sun
1 . Local service desk
2 . Virtual service desk
3 . IT help desk
4 . Follow the sun
Correct Answer: C
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