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Certification vendors revise their outlines, and stale material quietly hurts candidates. The ITIL-Foundation practice questions at Fast2test are reviewed on a continuous basis, and your purchase of the ITIL Foundation Certification - IT Service Management package includes 365 days of free updates, so your study set stays current through 2026 and beyond.

ITIL ITIL-Foundation Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL Foundation Certification - IT Service Management
Exam Number:ITIL-Foundation
Exam Format:Objective Test Questions (OTQ), Closed Book, Multiple Choice
Exam Price:USD 680-800 (varies by country and provider)
Certificate Validity Period:3 years
Exam Duration:60 minutes
Passing Score:65% (26/40)
Related Certifications:ITIL 4 Foundation
Available Languages:French, Polish, Spanish, Dutch, English, Chinese, Japanese, Italian, German, Portuguese (Brazil)
Real Exam Qty:40
Sample Questions:ITIL ITIL-Foundation Sample Questions
Exam Way:Online Proctored Exam or Authorized Test Center
Pre Condition:No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1

ITIL ITIL-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Key Concepts of Service Management10%- Service Management Concepts
  • 1. Products and Services
  • 2. Service Relationships
  • 3. Value and Value Co-creation
  • 4. Organizations, Service Providers and Consumers
ITIL Management Practices29%- Service Management Practices
  • 1. Service Desk
  • 2. Service Level Management
  • 3. Monitoring and Event Management
  • 4. Service Request Management
  • 5. Problem Management
  • 6. Incident Management
  • 7. Change Enablement
- General Management Practices
  • 1. Supplier Management
  • 2. Relationship Management
  • 3. Information Security Management
  • 4. Continual Improvement
The Service Value Chain17%- Value Chain Activities
  • 1. Deliver and Support
  • 2. Design and Transition
  • 3. Improve
  • 4. Obtain/Build
  • 5. Plan
  • 6. Engage
The ITIL Guiding Principles14%- Guiding Principles
  • 1. Focus on Value
  • 2. Progress Iteratively with Feedback
  • 3. Start Where You Are
  • 4. Think and Work Holistically
  • 5. Keep It Simple and Practical
  • 6. Collaborate and Promote Visibility
  • 7. Optimize and Automate
The Four Dimensions of Service Management15%- Four Dimensions
  • 1. Value Streams and Processes
  • 2. Partners and Suppliers
  • 3. Information and Technology
  • 4. Organizations and People
The ITIL Service Value System15%- Service Value System Components
  • 1. Guiding Principles
  • 2. Practices
  • 3. Governance
  • 4. Service Value Chain
  • 5. Continual Improvement

ITIL ITIL-Foundation Exam — Your Questions, Answered

The ITIL-Foundation exam, officially titled ITIL Foundation Certification - IT Service Management, is the ITIL exam you pass to earn the ITIL Foundation Certification certification, a credential at the Foundation level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as ITIL 4 Foundation.

The ITIL-Foundation exam includes 40 questions and gives you 60 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Fast2test desktop or online test engine is the most reliable way to build that rhythm before exam day.

The passing score for the ITIL-Foundation exam is 65% (26/40), and the official registration fee is USD 680-800 (varies by country and provider). Keep in mind that a failed attempt means paying USD 680-800 (varies by country and provider) again in full to retake it, so book your slot only when your scores on Fast2test practice tests sit consistently above the passing line.

ITIL lists the following prerequisites or eligibility notes for the ITIL-Foundation exam: No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management.. Requirements can change over time, so confirm the details on the official exam page at ITIL's official site before you register.

Yes. Fast2test offers a free PDF demo of the ITIL-Foundation material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.

Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding ITIL-Foundation exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.

Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.

The ITIL-Foundation exam blueprint is divided into 6 domains, starting with The ITIL Guiding Principles (14%); The Four Dimensions of Service Management (15%); Key Concepts of Service Management (10%). For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.

ITIL Foundation Certification - IT Service Management Sample Questions:

Question 1

From the perspective of the service provider, who is the person or group that agrees their service targets?

A. The user
B. The customer
C. The supplier
D. The administrator


Question 2

What is defined as "any change of state that has significance for the management of an IT service"?

A. An event
B. An incident
C. A problem
D. A request for change


Question 3

Which of the following is an enabler of best practice?

A. Technology
B. Internal experience
C. Standards
D. Academic research


Question 4

From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A. Supplier
B. Administrator
C. Customer
D. User


Question 5

What is used to control a process?

A. Objectives
B. Inputs
C. Stakeholders
D. Functions


Solutions:

Question 1
Answer: B
Question 2
Answer: A
Question 3
Answer: A
Question 4
Answer: C
Question 5
Answer: A

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