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Whether you study best on paper or on screen, Fast2test has a BCS ITIL® Foundation format that fits: a printable PDF, a desktop test engine for Windows, and an online test engine that runs in any browser. All three cover the same 325 ITILF practice questions.

BCS ITILF Exam Overview:

Certification Vendor:BCS / AXELOS / PeopleCert
Exam Name:ITIL® Foundation Certification Exam
Exam Number:ITILF
Available Languages:English, Japanese, German, French, Chinese, Italian, Spanish, Portuguese (Brazil), Polish
Related Certifications:ITIL Strategic Leader
ITIL Practice Manager
ITIL Expert
ITIL 4 Managing Professional
ITIL Master
Real Exam Qty:40
Exam Duration:60 (75 for non-native English speakers)
Certificate Validity Period:3 years
Exam Price:£150–£220 GBP / $250–$320 USD / €220–€300 EUR (varies by region and provider)
Passing Score:65% (26 out of 40)
Exam Format:Closed Book, Single Answer, Scenario-based, Multiple Choice
Recommended Training:BCS Accredited Training Providers
Official ITIL 4 Foundation Material
Exam Registration:BCS Official Registration
PeopleCert Registration
Sample Questions:BCS ITILF Sample Questions
Exam Way:Online remote proctored or onsite at authorized test centers
Pre Condition:No formal prerequisites; suitable for all IT service management roles
Official Syllabus URL:https://www.bcs.org/category/itil-foundation-certification

BCS ITILF Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Guiding Principles15%- Focus on value
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Progress iteratively with feedback
- Start where you are
- Optimize and automate
Topic 2: Key Concepts of Service Management15%- Service relationships, stakeholders, and costs/risks
- Value co-creation, services, products, and outcomes
Topic 3: Four Dimensions of Service Management10%- Information and technology
- Organizations and people
- Partners and suppliers
- Value streams and processes
Topic 4: ITIL Service Value System (SVS)20%- Governance and continual improvement
- Purpose and components of the SVS
Topic 5: Service Value Chain15%- How value chain activities interact
- Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Topic 6: ITIL Management Practices25%- Technical management practices
- General management practices
- Service management practices

Your BCS ITIL® Foundation Questions, Answered

The ITILF exam, officially titled ITIL® Foundation, is the qualifying test for the ITIL® Foundation certification from BCS / AXELOS / PeopleCert, a credential at the Foundation level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as ITIL 4 Managing Professional, ITIL Strategic Leader, ITIL Practice Manager, ITIL Expert, ITIL Master.

The BCS ITIL® Foundation exam gives you 60 (75 for non-native English speakers) to work through 40 questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Fast2test test engine — when the clock feels familiar, it stops being a threat.

You need 65% (26 out of 40) to pass, and the official registration fee is £150–£220 GBP / $250–$320 USD / €220–€300 EUR (varies by region and provider). Fall short and you pay that fee in full again for every retake, which makes solid preparation the cheaper option by far. Work through the Fast2test practice questions until you score comfortably above the passing mark, then book your seat.

No formal prerequisites; suitable for all IT service management roles Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: BCS / AXELOS / PeopleCert ITILF exam overview.

You can book your ITILF exam through any of these official registration channels:

The exam is delivered as Online remote proctored or onsite at authorized test centers, so you can pick the option that fits your schedule when you book.

BCS / AXELOS / PeopleCert recommends the following training for BCS ITIL® Foundation candidates:

Pair that training with the 325 practice questions from Fast2test and you can check your readiness topic by topic before exam day.

Yes. Fast2test offers a free PDF demo for the BCS ITIL® Foundation exam so you can judge the quality of our questions and answers before paying anything. Every purchase also comes with 365 days of free updates, and once that period expires you can extend your update service at a 50% discount.

Your purchase is protected by a 100% money-back guarantee. If you sit the corresponding ITILF exam within 60 days of buying and do not pass, send us a scan of your exam enrollment slip together with your official Score Report (PDF) within 2 days of the exam date — the candidate name must match the payer's name — and we will process your full refund within 7 days. Please note that exams taken within 3 days of purchase, materials downloaded without ever sitting the exam, free products, and expired orders are not covered. If you would rather not have a refund, you can exchange your order for two exam products of equal value, free of charge, and keep the update service on your original purchase.

Delivery is instant: your files are emailed to you within one minute of payment and can also be downloaded directly, with no limit on the number of computers you install them on. If nothing has arrived within 2 hours, contact our customer service team and we will sort it out.

The BCS ITIL® Foundation syllabus is organized into 6 domains. The main areas include ITIL Management Practices (25%), Four Dimensions of Service Management (10%), and ITIL Guiding Principles (15%). Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.

BCS ITIL® Foundation Sample Questions:

Question 1

Which of these statements about resources and capabilities is CORRECT?

A. Neither capabilities nor resources are types of service asset
B. Capabilities are types of service asset and resources are not
C. Resources and capabilities are both types of service asset
D. Resources are types of service asset and capabilities are not


Question 2

Which one of the following are the two primary elements that create value for customers?

A. Customer and user satisfaction
B. Service requirements and warranty
C. Resources and capabilities
D. Value on investment (VOI) and return on investment (ROI)


Question 3

Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?

A. Continual service improvement
B. Service operation
C. Service strategy
D. Service design


Question 4

Which process would be used to compare the value that newer services have offered over those they have replaced?

A. Availability management
B. Service catalogue management
C. Service portfolio management
D. Capacity management


Question 5

What BEST describes the value of service operation to the business?

A. It reduces the duration and frequency of service outages
B. It ensures IT services are continuously aligned to business requirements
C. It defines the control of service assets and configurations
D. It supports the creation of a portfolio of quantified services


Solutions:

Question 1
Answer: C
Question 2
Answer: C
Question 3
Answer: A
Question 4
Answer: C
Question 5
Answer: A

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