The SDA exam, officially titled Service Desk Analyst v9, is the Peoplecert exam you pass to earn the Service Desk Analyst (SDA) v9 certification, a credential at the Professional level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Service Desk Manager v9 (SDM).

The SDA exam includes 60 questions and gives you 60 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Fast2test desktop or online test engine is the most reliable way to build that rhythm before exam day.

The passing score for the SDA exam is 65% (39 out of 60), and the official registration fee is US$433.00. Keep in mind that a failed attempt means paying US$433.00 again in full to retake it, so book your slot only when your scores on Fast2test practice tests sit consistently above the passing line.

Peoplecert lists the following prerequisites or eligibility notes for the SDA exam: No formal prerequisites; recommended for service desk analysts and first-level support operatives. Requirements can change over time, so confirm the details on the official exam page at Peoplecert's official site before you register.

You can register for the SDA exam through the official channels below:

• PeopleCert Official Registration

The exam is delivered in the following format: Online web-proctored; remotely accessible. Choose a date that leaves you enough time to work through the full 62-question practice set first.

Peoplecert recommends the following training resources for SDA candidates:

• SDI Accredited Training Providers

Official courses build the theory, and the 62 practice questions from Fast2test help you turn that theory into exam-ready speed and accuracy.

Yes. Fast2test offers a free PDF demo of the SDA material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.

Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding SDA exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.

Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.

The SDA exam blueprint is divided into 5 domains, starting with Roles and Responsibilities; Supported Technology and Tools; Customer and Employee Experience. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.