Microsoft Power Platform + Dynamics 365 Core - MB-200 Exam Practice Test
You ate a Dynamics 365 for Customer Service system administrator. You create a workflow that requires customization to automate lead follow-up activities.
You need to migrate the production customization to this new Dynamics 365 production instance. You must not migrate any data to the production instance.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You need to migrate the production customization to this new Dynamics 365 production instance. You must not migrate any data to the production instance.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:
1 - In Dynamics 365 admin center select the Instance lab.
2 - Select the Production instance and click Copy.
3 - Select the Target instance.
4 - Select Minimal Copy
5 - In the Copy Instance page, select Copy
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Relevance Search to search for the word run.
Does the solution meet the goal?
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Relevance Search to search for the word run.
Does the solution meet the goal?
Correct Answer: B
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You are a Dynamics 365 Customer Service system administrator. Sales team members work remotely disconnected from the internet at times.
Sales team members need to store documents in the cloud when they are online and share the documents with others with the appropriate permissions.
You need to configure Microsoft OneDrive for Business within Dynamics 365 to meet the requirement Which three actions should you perform in sequence? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Sales team members need to store documents in the cloud when they are online and share the documents with others with the appropriate permissions.
You need to configure Microsoft OneDrive for Business within Dynamics 365 to meet the requirement Which three actions should you perform in sequence? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Correct Answer: B,C,E
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You are a Dynamics 365 Customer Engagement system administrator. You have the following security design tor a Parent Business Unit:
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. NOTE; Each correct selection is worth one point.
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. NOTE; Each correct selection is worth one point.
Correct Answer:
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/hierarchy-security
An organization plans to create a hierarchy to categorize products and sales literature.
You need to implement subject trees to create the hierarchy.
What should you create?
You need to implement subject trees to create the hierarchy.
What should you create?
Correct Answer: B
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You manage a Dynamics 365 for Customer Service instance. You need to add Voice of the Customer to the instance. What should you do?
Correct Answer: B
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You ate a Dynamics 365 for Customer Service administrator for a help desk.
Help desk representatives need to send emails lo all contacts that are associated with cases. The emails must provide the status for the case, use similar formatting, and include the following information:
* contact name
* case number
* case title
* case status
* representative name
You need to create an email template for the system.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Help desk representatives need to send emails lo all contacts that are associated with cases. The emails must provide the status for the case, use similar formatting, and include the following information:
* contact name
* case number
* case title
* case status
* representative name
You need to create an email template for the system.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:
1 - Create an email template for the case.
2 - Add data values from the Case entity.
3 - Add data values under the Contact entity related to the account.
4 - Save the template.
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: [email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Delete the user account in Dynamics 365 and recreate it with the new name.
Does the solution meet the goal?
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: [email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Delete the user account in Dynamics 365 and recreate it with the new name.
Does the solution meet the goal?
Correct Answer: A
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You are a Dynamics 365 for Customer Service administrator. Sales team members record leads in a Microsoft Excel workbook after conferences.
The system must prevent the addition of duplicate leads from the workbooks.
Sales team members must be able to manually create a duplicate lead record.
You need to configure duplicate detection settings.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
The system must prevent the addition of duplicate leads from the workbooks.
Sales team members must be able to manually create a duplicate lead record.
You need to configure duplicate detection settings.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Correct Answer: B,D
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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Quick Find search on the Contact entity to search for the word run.
Does the solution meet the goal?
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note.
You need to find the note.
Solution: Use Quick Find search on the Contact entity to search for the word run.
Does the solution meet the goal?
Correct Answer: A
Vote an answer
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).