Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365 Fundamentals
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Microsoft Dynamics 365 Fundamentals (CRM): MB-910 Exam Premium File as PDF & Test Engine
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Retirement date: none
This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.
Certification Topics Microsoft MB-910 Certification Exam
Our Microsoft MB-910 exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.
- Describe Project Operations (15-20%)
- Describe shared features (15-20%)
- Describe Dynamics 365 Sales (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.
Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.
Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Capabilities and use cases - Marketing forms, pages, and segments - Event management features - Lead generation and qualification - Email marketing and customer journeys |
| Describe Dynamics 365 Sales | 20-25% | - Business process flows - Quote, order, and invoice lifecycle - Product catalog, price lists, and unit groups - Lead and opportunity management processes - Core capabilities and business scenarios - Sales accelerators and forecasting |
| Describe Dynamics 365 Field Service | 15-20% | - Core features and scheduling capabilities - Work order lifecycle and resource management - Mobile app and offline functionality - Inventory and asset management |
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Data management and reporting basics - Integration with Microsoft Power Platform - Common features and navigation - Security and access control |
| Describe Dynamics 365 Customer Service | 20-25% | - Case management lifecycle - Knowledge base and entitlements - Unified service desk and channels - SLA and routing rules - Key components and use cases |
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