Exam Name: Microsoft CRM Applications Professional v.1.1
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Microsoft CRM Applications Professional v.1.1: MB2-186 Exam Premium File as PDF & Test Engine
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Last Updated: Oct 11, 2026
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Microsoft MB2-186 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core CRM Concepts and Navigation | 15% | - Microsoft CRM architecture - User interface and navigation - Security model and roles |
| Marketing Automation | 15% | - Campaigns and lists - Lead qualification process - Marketing activities |
| Configuration and Integration | 20% | - Basic system customization - Workflows and automation - Integration with other Microsoft products |
| Customer Service Management | 25% | - Contracts and entitlements - Knowledge base management - Cases and service activities |
| Sales Management | 25% | - Leads and opportunities - Accounts and contacts - Quotes, orders, and invoices |
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