MB2-704 by Microsoft Actual Free Exam Questions And Answers

Question 1

You need to use Microsoft Dynamics CRM goals and metrics to measure sales revenue of a specific business line for the upcoming fiscal year.
What should you do?

A. Create a goal metric, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.

B. Create a goal metric, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal.

C. Create a rollup query, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal

D. Create a rollup query, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.

Discussion 0

Correct Answer: C Vote an answer

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Question 2

You are a marketing specialist. You receive an email message from a prospective client
who was referred to your company by a current client.
You need to add the client to Microsoft Dynamics CRM so that a salesperson can follow up with the potential client.
After tracking the email message, what should you do?

A. Create a new account for the potential client and assign a follow-up phone call activity to a salesperson.

B. Create a task, and set the Regarding field to the existing customer who referred the potential client.

C. Convert the email message to a lead, and assign it to a salesperson.

D. Convert the email message to an opportunity, and assign it to a salesperson.

Discussion 0

Correct Answer: C Vote an answer

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Question 3

Employees in your organization create opportunities in Microsoft Dynamics CRM by using various currencies.
You need a report that uses the company's base currency to show the value of all open opportunities.
What should you do?

A. Add a field to the opportunity entity to convert and store the base currency value for each one, and create a report to show the opportunities with the base value.

B. Create a report that displays the organization's base currency value for each opportunity.

C. Create a report that converts the value of each open opportunity to the organization's base currency.

D. Export all open opportunities to Microsoft Excel, and add a formula that converts the value of each opportunity to the organization's base currency.

Discussion 0

Correct Answer: B Vote an answer

Question 4

You are a customer service representative. You receive an inbound request for support for a product support request.
You need to create a new case to document the request.
What should you do?

A. Use the quick create form to create a case.

B. Create a lead, and convert it to a case.

C. Create and close a phone call activity, and then convert it to a case.

D. Use the quick view form to create the case.

Discussion 0

Correct Answer: A Vote an answer

Question 5

A customer can use 80 hours of phone support and 20 hours of email support, according to the agreement you set up with this customer.
You need to configure an entitlement.
What should you do?

A. Create an entitlement with two service level agreements (SLAs) for each type of support.

B. Create an entitlement, and link to two templates for each type of support.

C. Create an entitlement, and link to two cases for each type of support. OC

D. Create an entitlement, with two entitlement channels for each type of support.

Discussion 0

Correct Answer: D Vote an answer

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Question 6

You identify and create a new case. Your service team's process requires that you hand the case off to another service representative for resolution by adding the case to the service representative's My Active Cases system view.
You need to ensure that the service representative sees the new case in this view.
Which action should you perform on the case?

A. Assign

B. Share OC

C. Switch process

D. Fellow

Discussion 0

Correct Answer: A Vote an answer

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Question 7

A customer with an open opportunity selects one of your company's competitors.
You need to change the status of this opportunity so that the opportunity no longer shows in Open Opportunities.
What should you do?

A. Change the estimated revenue to zero.

B. Close the opportunity as lost.

C. Mark all activities on the opportunity as complete.

D. Activate all draft quotes related to the opportunity.

Discussion 0

Correct Answer: B Vote an answer

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Question 8

You need to reactivate a case you cancelled two days ago in order to update the description.
In which two Microsoft Dynamics CRM system views will you find the case? Each correct answer presents a complete solution. Choose two.

A. Cases Opened in the Last 7 days

B. Recent Cases

C. Active Cases

D. Resolved Cases

Discussion 0

Correct Answer: A,B Vote an answer

Question 9

Your company uses trucks to drive to customer sites and perform warranty work. Your company has a policy that each truck should remain in a specific region.
You need to configure Microsoft Dynamics CRM to meet these requirements.
What should you do?

A. Create a site for each region, and then link it to each service that is used to perform the warranty work.

B. Create a site for each region, create a facility/equipment record for each truck, and link each truck to the relevant site.

C. Create a territory for each region, and then link it to each service that is used to perform the warranty work.

D. Create a territory for each region, a facility/equipment record for each truck, and link each truck to the relevant territory.

Discussion 0

Correct Answer: B Vote an answer

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Microsoft Dynamics CRM Application - MB2-704 Exam Practice Test

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