Microsoft Dynamics 365 for Customer Service - MB2-718 Exam Practice Test
A customer returns a defective product You plan to ship the product back to the vendor for credit You need to initiate the return process to the vendor. Which type of record should you create?
Correct Answer: C
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A user selects a case from a queue and studies the queue item details for the case. Which two data points are displayed? Each correct answer presents a complete solution.
Correct Answer: A,D
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You assign a case to a user named User A.
User A is not available to work on the case. The customer service manager moves the case to the queue for User B .
Which of the following statements is true?
User A is not available to work on the case. The customer service manager moves the case to the queue for User B .
Which of the following statements is true?
Correct Answer: D
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You need to enable the Map view for the schedule board. What should you do first?
Correct Answer: A
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You implement the Unified Service Desk (USD). Which two statements are true when creating a hosted control?
Correct Answer: A,B
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Which queue type is created when you add a user to Dynamics 365?
Correct Answer: D
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You manage a Microsoft Dynamics 365 deployment You need to enable editable grids for an entity. What should you do?
Correct Answer: C
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You are creating an interactive service hub dashboard.
You need to control the display color for data embedded in the chart
Which two field types should you configure? Each correct answer presents a complete solution.
You need to control the display color for data embedded in the chart
Which two field types should you configure? Each correct answer presents a complete solution.
Correct Answer: C,D
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Which two statements regarding the Unified Service Desk (USD) debugger are true? Each correct answer presents a complete solution.
Correct Answer: C,D
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