BCS Practitioner Certificate in Modelling Business Processes 2018 - MBP18 Exam Practice Test
The owner of a shop is taking a telephone order from a customer for a new vacuum cleaner. He needs to take and confirm customer details in this ordering process. As part of this, he enters the customer details onto a system.
What does the entry of the customer's name, address andcontact numberrepresent?
What does the entry of the customer's name, address andcontact numberrepresent?
Correct Answer: D
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Furlow and Hall is an interior decorating business. Specializing in high-quality handmade soft furnishings and a bestspoke design service. The business uses a small number of highly skilled craftspeople to make its products using traditional techniques.
Mrs Tieback, who sews the curtains for Furlow and Hall, is retiring later this year. Her local council has discovered that she has a workshop at her home and has informed her she is liable for business rates. This will lead to increased costs and so it is no longer economically viable for her to continue working.
Where wouldMrs Tieback be shown on an organisational model of Furlow and Hall?
A)
B)
C)
D)
Mrs Tieback, who sews the curtains for Furlow and Hall, is retiring later this year. Her local council has discovered that she has a workshop at her home and has informed her she is liable for business rates. This will lead to increased costs and so it is no longer economically viable for her to continue working.
Where wouldMrs Tieback be shown on an organisational model of Furlow and Hall?
A)
B)
C)
D)
Correct Answer: B
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A company's electronic content management system was implemented last year, a business analyst has now been brought in to assess the business benefits of the system.
The analyst learnt that the project's business case wasprimarily built around the efficiency that paperless order processing would bring and that the project went well, but the expected business benefit have not all been realized. In the course of an investigation, it was found that the sales team are continuing to out hard copies of customer order.
Which element of POPIT did the project not fully consider?
The analyst learnt that the project's business case wasprimarily built around the efficiency that paperless order processing would bring and that the project went well, but the expected business benefit have not all been realized. In the course of an investigation, it was found that the sales team are continuing to out hard copies of customer order.
Which element of POPIT did the project not fully consider?
Correct Answer: A
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The Rich Farms Shop has had an issue with its products. All regulatory requirements are met: however.
Itsageing equipment is not providing the quality presentation that it advertises. A business analyst has been tasked with assembling a team to identify and recommend options to deal with this scenario.
Who will be regarded as a supplier in this scenario?
Itsageing equipment is not providing the quality presentation that it advertises. A business analyst has been tasked with assembling a team to identify and recommend options to deal with this scenario.
Who will be regarded as a supplier in this scenario?
Correct Answer: D
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The product enquiry process of a company is under investigation. The current process is an follows:
1.Take customer details: Name and address of the enquirer and preferred customer payment method.
2.Confirm stock availability: Check the computer system to see if the product required are in stock.
3.Confirm delivery date, Check with outbound logistics, the likely delivery data of the in-stock products to the price not being acceptable to the customer.
4.Go ahead with order: Place order for enquirers who have accepted the price and delivery date.
What approach to improving business processes would bring an immediate improvement in this process?
1.Take customer details: Name and address of the enquirer and preferred customer payment method.
2.Confirm stock availability: Check the computer system to see if the product required are in stock.
3.Confirm delivery date, Check with outbound logistics, the likely delivery data of the in-stock products to the price not being acceptable to the customer.
4.Go ahead with order: Place order for enquirers who have accepted the price and delivery date.
What approach to improving business processes would bring an immediate improvement in this process?
Correct Answer: C
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