Exam Name: Troubleshooting Microsoft Exchange Online
Certification Provider: Microsoft
Corresponding Certification: Microsoft 365
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Microsoft MS-220 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Real Exam Qty: | 40-60 |
| Exam Format: | Scenario-based questions, Case study, Multiple choice, Multiple response |
| Related Certifications: | Microsoft 365 Certified: Exchange Online Support Engineer Specialty |
| Passing Score: | 700/1000 |
| Certificate Validity Period: | 1 year (Microsoft role-based certification renewal policy) |
| Exam Price: | USD 165 |
| Available Languages: | Portuguese (Brazilian), German, French, English, Japanese, Korean, Spanish, Chinese (Simplified) |
| Exam Duration: | 120 minutes |
| Sample Questions: | Microsoft MS-220 Sample Questions |
| Exam Way: | Online proctored or authorized Pearson VUE test center |
| Pre Condition: | No mandatory prerequisite exam. Strong experience with Exchange Online, hybrid environments, PowerShell, and Microsoft 365 administration is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ms-220 |
Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot Compliance and Retention Issues | 25-30% | - Troubleshoot Retention Issues
|
| Topic 2: Troubleshoot Mail Flow Issues | 20-25% | - Troubleshoot Mail Flow Issues with External Systems
|
| Topic 3: Troubleshoot Exchange Online Configuration Issues | 15-20% | - Troubleshoot Organization-wide Settings
|
| Topic 4: Troubleshoot Hybrid and Migration Issues | 10-15% | - Troubleshoot Migration Issues
|
| Topic 5: Troubleshoot Mail Client Issues | 20-25% | - Troubleshoot Calendaring Issues
|
Your Microsoft Troubleshooting Microsoft Exchange Online Questions, Answered
The MS-220 exam, officially titled Troubleshooting Microsoft Exchange Online, is the qualifying test for the Microsoft 365 certification from Microsoft, a credential at the Associate level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as Microsoft 365 Certified: Exchange Online Support Engineer Specialty.
The Microsoft Troubleshooting Microsoft Exchange Online exam gives you 120 minutes to work through 40-60 questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Fast2test test engine — when the clock feels familiar, it stops being a threat.
You need 700/1000 to pass, and the official registration fee is USD 165. Fall short and you pay that fee in full again for every retake, which makes solid preparation the cheaper option by far. Work through the Fast2test practice questions until you score comfortably above the passing mark, then book your seat.
No mandatory prerequisite exam. Strong experience with Exchange Online, hybrid environments, PowerShell, and Microsoft 365 administration is recommended. Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: Microsoft MS-220 exam overview.
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Your purchase is protected by a 100% money-back guarantee. If you sit the corresponding MS-220 exam within 60 days of buying and do not pass, send us a scan of your exam enrollment slip together with your official Score Report (PDF) within 2 days of the exam date — the candidate name must match the payer's name — and we will process your full refund within 7 days. Please note that exams taken within 3 days of purchase, materials downloaded without ever sitting the exam, free products, and expired orders are not covered. If you would rather not have a refund, you can exchange your order for two exam products of equal value, free of charge, and keep the update service on your original purchase.
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The Microsoft Troubleshooting Microsoft Exchange Online syllabus is organized into 5 domains. The main areas include Troubleshoot Exchange Online Configuration Issues (15-20%), Troubleshoot Compliance and Retention Issues (25-30%), and Troubleshoot Mail Client Issues (20-25%). Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.
Microsoft Troubleshooting Microsoft Exchange Online Sample Questions:
A company uses Exchange Online in a multi-geo environment. A user named User1 has delegate permission to the mailbox of a user named User2. Auditing is enabled for the organization. All users are assigned Microsoft 365 E5 licenses.
You discover that all mailbox access to User2 is being logged. However, security policies mandate that only mailbox access from administrators should be audited.
You need to ensure that mailbox audit logs conform to the security requirements.
Solution: Run the following command: Set-MailboxAuditBypassAssociation -Identity User2 -AuditByPassEnabled $true Does the solution meet the goal?
- A. No
- B. Yes
Correct Answer: A 🗳️
A company uses a Microsoft Exchange Server 2019 hybrid environment.
A user named User1 has an on-premises mailbox and an archive mailbox in Exchange Online.
You need to ensure that User1 can store up to 1 TB in the archive mailbox.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Run the Set-OrganizationConfig -AutoExpandingArchive command.
- B. Assign an Exchange Online Plan 2 license to User1.
- C. Run the Enable-Mailbox User1 -AutoExpandingArchive Command.
- D. Assign an Exchange Online Kiosk license to User1.
- E. The user reports that their archive mailbox is full.
Correct Answer: A,D 🗳️
A company uses Exchange Online. The company configures a transport rule that appends a disclaimer to emails from external senders.
Users report that they are unable to accept calendar invitations from external senders.
You need to ensure that users can accept calendar invitations.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Change the fallback action on the transport rule to reject.
- B. Select the Stop processing more rules option on the transport rule.
- C. Change the fallback action on the transport rule to ignore.
- D. Configure an exception on the transport rule to skip calendar invites.
Correct Answer: C 🗳️
A company uses Exchange Online.
A user reports that they did not receive an email from an external sender. You perform a message trace and observe the following in the message header SFV: BU You need to resolve the issue.
Solution: Remove the sender's domain from the domain block list in the anti-spam policy.
Does the solution meet the goal?
- A. No
- B. Yes
Correct Answer: A 🗳️
A company uses Exchange Online.
You observe validation errors for objects provisioned in the Microsoft 365 Admin portal. The objects include users, groups, and contacts.
You need to retrieve the validation errors for the object types.
Which cmdlets should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
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