Exam Name: Callpilot 4.0 installation and maintenance exam
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 920-162 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Administration & Configuration | 25% | - Network Configuration - Server Manager & CallPilot Manager - Unified Messaging Features - User and Mailbox Setup |
| Topic 2: Troubleshooting & Fault Resolution | 15% | - Common Hardware Issues - Software and Service Failures - Log Analysis and Diagnostic Tools - Network and Integration Problems |
| Topic 3: Installation and Commissioning | 25% | - Software Installation & Configuration - Integration with Meridian 1/CS 1000 - Pre-installation Requirements - Hardware Installation |
| Topic 4: CallPilot 4.0 System Overview | 15% | - Hardware Platforms - Software Features and Licensing - Architecture and Components |
| Topic 5: Maintenance & Monitoring | 20% | - Backup and Restore - Performance Monitoring - Routine Maintenance Procedures - Software Upgrades & Patches |
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