The 920-216 exam, officially titled Multiservice Switch 7000/15000/20000 Operations and Maintanence, is the Nortel exam you pass to earn the Nortel Multiservice Switch Operations and Maintenance certification, a credential at the Professional level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Nortel Multiservice Switch Installation and Configuration, Nortel Network Management Certifications.

The 920-216 exam includes 60-70 questions and gives you 90 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Fast2test desktop or online test engine is the most reliable way to build that rhythm before exam day.

Nortel lists the following prerequisites or eligibility notes for the 920-216 exam: Basic understanding of telecommunications networks and IP networking concepts is recommended.. Requirements can change over time, so confirm the details on the official exam page on the official Nortel website before you register.

You can register for the 920-216 exam through the official channels below:

• Pearson VUE Registration Portal
• Avaya Certification & Learning (Nortel legacy programs)

The exam is delivered in the following format: Computer-based exam delivered via authorized testing centers (historically Pearson VUE for Nortel certifications). Choose a date that leaves you enough time to work through the full 113-question practice set first.

Nortel recommends the following training resources for 920-216 candidates:

• Multiservice Switch Operations Training (legacy Nortel/Avaya courses)
• Network Operations and Troubleshooting Fundamentals

Official courses build the theory, and the 113 practice questions from Fast2test help you turn that theory into exam-ready speed and accuracy.

Yes. Fast2test offers a free PDF demo of the 920-216 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.

Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding 920-216 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.

Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.

The 920-216 exam blueprint is divided into 6 domains, starting with System Installation and Initial Configuration; MSS Architecture and System Overview; Performance Monitoring and Optimization. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.