PC-CIC-Core by Genesys Actual Free Exam Questions And Answers

Question 1

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?

A. Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

B. There is no way to update the firmware on IP phones.

C. Continue to update the phones manually. This is the most efficient process for completing this task.

D. Use the Stations Assistant to update the firmware on the phones.

Discussion 0

Correct Answer: D Vote an answer

Question 2

You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?

A. System Manager

B. Interaction Center Business Manager

C. Interaction Administrator

D. Interaction Attendant

Discussion 0

Correct Answer: D Vote an answer

Question 3

What port should be configured for managed IP phone registration when using DHCP option 160?

A. 8061

B. 8089

C. 8088

D. 8060

Discussion 0

Correct Answer: C Vote an answer

Question 4

You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?

A. Create a new Client Configuration template specifically for Matt and assign it to him.

B. Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.

C. Take a trip to Minneapolis and configure Matt's Interaction Client.

D. Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.

Discussion 0

Correct Answer: D Vote an answer

Question 5

You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.
How would you assign the main number to the default profile?

A. Check "Use this profile to process incoming calls with any of the following ANI values", then enter the number into the text box.

B. Assign the main number in the Incoming Call Selection area of the Default Profile property window.

C. Check "Use this profile to process incoming calls with any of the following DNIS values", then enter the number into the text box.

D. You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.

Discussion 0

Correct Answer: D Vote an answer

Question 6

Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.
How can you configure CIC to automatically notify the supervisor when this happens?

A. Create an alert in interaction Supervisor on "Longest Talk Time".

B. Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.

C. Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.

D. Create a Talk Time Alert in the Interaction Administrator Alerts Container.

Discussion 0

Correct Answer: A Vote an answer

Question 7

What statement is true regarding this user?

A. The user will not be active until the default workstation is defined.

B. The user cannot receive emails because his default workstation is not defined.

C. If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.

D. The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.

Discussion 0

Correct Answer: B Vote an answer

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