Genesys PureConnect: CIC Core Certification - PC-CIC-Core Exam Practice Test

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?

Correct Answer: D Vote an answer
You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?

Correct Answer: D Vote an answer
What port should be configured for managed IP phone registration when using DHCP option 160?

Correct Answer: C Vote an answer
You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?

Correct Answer: D Vote an answer
You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.
How would you assign the main number to the default profile?

Correct Answer: D Vote an answer
Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.
How can you configure CIC to automatically notify the supervisor when this happens?

Correct Answer: A Vote an answer
What statement is true regarding this user?

Correct Answer: B Vote an answer

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