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Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
AI Agents35%- Agent types: Service, Sales, Employee
- Deterministic controls: filters and variables
- Channel integration: digital experience, email, Slack
- Agent User security and permissions
- Topics and actions configuration
- Agent architecture and reasoning engine
Prompt Engineering20%- Grounding techniques and best practices
- Prompt management and user roles
- Prompt template creation: field generation, flex types
- Prompt Builder usage and use cases
Multi-Agent Interoperability5%- Agent-to-agent communication
- Agent API usage scenarios
- Model Context Protocol (MCP)
Data Cloud for Agentforce20%- Retrievers and search types: keyword, vector, hybrid
- Improving response accuracy with data grounding
- Unstructured data processing: chunking, indexing
- Agentforce Data Library types
Development Lifecycle15%- Testing agents in Testing Center
- Version control and maintenance
- Monitoring, adoption and optimization
- Deployment: sandbox to production

Salesforce Certified Agentforce Specialist Sample Questions:

Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

  • A. Assign the Run Flows permission to the Agentforce Agent user.
  • B. Recreate the flow using the Agentforce agent user.
  • C. Assign the Manage Users permission to the Agentforce Agent user.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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A developer is using the Salesforce CLI to deploy agent components from a sandbox to production. They recently made a change to several topics, instructions, and actions. Which metadata component should the developer include in their package.xml file that contains all of the topics and actions an agent will interact with?

  • A. EinsteinAiPlannerBundle
  • B. genAiPlannerBundle
  • C. BotBundle
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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An Agentforce is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform. What is the correct method for the Agentforce Specialist to assign actions to an Agent?

  • A. Assign the action to a Topic first on Action Builder.
  • B. Assign the action to a Topic First in Agent Builder.
  • C. Assign the action to a Topic first on the Agent Actions detail page.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Universal Containers needs to restrict access to refund processing actions so only customers with Active account status can initiate refunds. How should an Agentforce Specialist apply the restriction deterministically?

  • A. Create a Flex Prompt Template that has instructions to check for account status.
  • B. Create a context variable for the account status field and apply a conditional filter AccountStatus equals "Active" to refund actions.
  • C. Include step-by-step instructions at the topic level and action level explaining the rules and examples.
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Correct Answer: B  🗳️

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Universal Containers is very concerned about security compliance and wants to understand:
- Which prompt text is sent to the large language model (LLM)
- How it is masked
- The masked response
What should the Agentforce Specialist recommend?

  • A. Enable audit trail in the Einstein Trust Layer.
  • B. Review the debug logs of the running user.
  • C. Ingest the Einstein Shield Event logs into CRM Analytics.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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