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Reading questions is one thing; sitting a timed exam is another. The Fast2test desktop and online test engines recreate the pace and pressure of the ServiceNow Certified System Administrator testing environment, so PR000370 exam day feels like just another practice session.

ServiceNow PR000370 Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified System Administrator (CSA)
Exam Number:PR000370
Available Languages:English
Exam Price:USD ~300 (voucher cost; may vary by region)
Exam Duration:90 minutes
Exam Format:Multiple Choice (Single Answer), Computer-Based Test (CBT), Multiple Select (Select All That Apply)
Real Exam Qty:60
Related Certifications:ServiceNow Certified Implementation Specialist (CIS) tracks
ServiceNow Certified Application Developer (CAD)
Certificate Validity Period:No expiry (subject to delta/maintenance requirements)
Passing Score:Cut score not publicly disclosed (result is pass/fail based on predetermined scoring)
Sample Questions:ServiceNow PR000370 Sample Questions
Exam Way:Delivered via Pearson VUE test centers or online proctored (OnVUE) computer-based exam.
Pre Condition:Completion of ServiceNow Fundamentals course and recommended experience with ServiceNow administration tasks (3–6 months practical use).
Official Syllabus URL:https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011554

ServiceNow PR000370 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Database Management and Platform Security30%- Database & Security Topics
  • 1. Data Schema and CMDB
  • 2. Access Control and Import Sets
Topic 2: Data Migration and Integration / Introduction to Development13%- Development & Integration
  • 1. Migration & Integration Concepts
  • 2. Scripting Basics
Topic 3: Instance Configuration10%- Configuration Tasks
  • 1. Installing Apps & Plugins
  • 2. Customizing Interfaces
Topic 4: Platform Overview and Navigation7%- ServiceNow Platform Overview
  • 1. Platform Capabilities
  • 2. Instance Navigation
Topic 5: Configuring Applications for Collaboration20%- Collaboration Features
  • 1. Lists, Filters, and Tags
  • 2. Notifications
  • 3. Forms and Dashboards
Topic 6: Self Service & Automation20%- Automation Tools
  • 1. Service Catalog
  • 2. Workflow / Flow Designer
  • 3. Knowledge Management

Your ServiceNow Certified System Administrator Questions, Answered

The PR000370 exam, officially titled ServiceNow Certified System Administrator, is the qualifying test for the ServiceNow System Administrator certification from ServiceNow, a credential at the Associate level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CIS) tracks.

The ServiceNow Certified System Administrator exam gives you 90 minutes to work through 60 questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Fast2test test engine — when the clock feels familiar, it stops being a threat.

You need Cut score not publicly disclosed (result is pass/fail based on predetermined scoring) to pass, and the official registration fee is USD ~300 (voucher cost; may vary by region). Fall short and you pay that fee in full again for every retake, which makes solid preparation the cheaper option by far. Work through the Fast2test practice questions until you score comfortably above the passing mark, then book your seat.

Completion of ServiceNow Fundamentals course and recommended experience with ServiceNow administration tasks (3–6 months practical use). Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: ServiceNow PR000370 exam overview.

Yes. Fast2test offers a free PDF demo for the ServiceNow Certified System Administrator exam so you can judge the quality of our questions and answers before paying anything. Every purchase also comes with 365 days of free updates, and once that period expires you can extend your update service at a 50% discount.

Your purchase is protected by a 100% money-back guarantee. If you sit the corresponding PR000370 exam within 60 days of buying and do not pass, send us a scan of your exam enrollment slip together with your official Score Report (PDF) within 2 days of the exam date — the candidate name must match the payer's name — and we will process your full refund within 7 days. Please note that exams taken within 3 days of purchase, materials downloaded without ever sitting the exam, free products, and expired orders are not covered. If you would rather not have a refund, you can exchange your order for two exam products of equal value, free of charge, and keep the update service on your original purchase.

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The ServiceNow Certified System Administrator syllabus is organized into 6 domains. The main areas include Database Management and Platform Security (30%), Instance Configuration (10%), and Platform Overview and Navigation (7%). Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.

ServiceNow Certified System Administrator Sample Questions:

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

  • A. User Criteria
  • B. Conditional Expressions
  • C. Roles
  • D. Assignment Rules
  • E. Groups
  • F. Scripts
Reveal Solution  Discussion  0

Correct Answer: B,C,F  🗳️

How are Workflows moved between instances?

  • A. Workflows are moved using Update Sets
  • B. Workflows are moved using Transform Maps
  • C. Workflows are moved using Application Sets
  • D. Workflows cannot be moved between instances
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Which statement is true about business rules?

  • A. A business rule must not run before a database action occurs
  • B. A business rule can be a piece of Javascript
  • C. A business rule must run before a database action occurs
  • D. A business rule monitors fields on a form
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

  • A. Service Catalog variables are global by default
  • B. Service Catalog variables cannot affect the order price
  • C. Service Catalog variables can only be used in Record Producers
  • D. Service Catalog variables can only be used in Order Guides
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

  • A. Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance
  • B. Use the Baseline Update Set to store the contents of items after they are changed the first time
  • C. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
  • D. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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