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IBM Tivoli Automation Sales Mastery Test v4 Sample Questions:

1. What are some typical KPIs (Key Performance Indicators) that a business might want to track in a Business Service Management application?

A) Some commonly used KPIs include: Are orders being processed, User Transaction Rate, How many Service Desk Tickets are currently open, What is my shipping backlog, How much revenue are my ATM's generating, What is the wait queue on my call center help desk?
B) Both A & C
C) Annual Billable utilization/Profit per project/Average lengths of assignments
D) Transaction time/Mean Time to Repair/Return of Assets

2. What are two key benefits that a consolidated operations solution provides?

A) Reduce the mean time to repair and improve control.
B) All of the above.
C) Improve visibility and control.
D) Reduce cost and improve service.

3. What are three underlying products that TBSM (Tivoli Business Service Management) integrates with to provide Business Service views of a customer's IT operations?

A) Omnibus - Collects events, Impact - Enriches Event Information, TADDAM - Insights into Application dependencies.
B) Tivoli Compliance Insight Manager and Tivoli Network Management.
C) Tivoli Monitoring and TADDM.
D) Both B & C

Solutions: