Instant Download Cisco : 500-445 Questions & Answers
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- Total Questions: 58
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Cisco 500-445 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) |
| Exam Number: | 500-445 |
| Related Certifications: | Advanced Unified Contact Center Enterprise Specialization |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario Based, Multiple Choice |
| Sample Questions: | Cisco 500-445 Sample Questions |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccece.html |
Cisco 500-445 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ECE Features and Troubleshooting | 20% | - Describe ECE Report Types - Troubleshoot ECE - Explain Agent Single Sign-on for ECE |
| Topic 2: ECE Deployment | 40% | - Define ECE Best Practices - Explain ECE Installation process - Describe Enterprise Chat and Email Components and Deployment Model - Prepare PCCE for ECE and Integration |
| Topic 3: ECE Chat Administration | 10% | - Explain Chat Operation and Chat Customization - Describe Chat Entry Points - Configure ECE for Chat |
| Topic 4: ECE Email Administration | 10% | - Describe Workflows - Explain ECE Email Administration - Explain CCE Scripting for Email and Storage Management |
| Topic 5: ECE Administration and Configuration | 20% | - Configure ECE - Explain ECE Administration Tasks - Explain ECE Queues |
Everything You Want to Know About the Cisco Implementing Cisco Contact Center Enterprise Chat and Email (500-445) Exam
The 500-445 exam, officially titled Implementing Cisco Contact Center Enterprise Chat and Email, is the Cisco exam you pass to earn the CCECE certification, a credential at the Specialist level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Advanced Unified Contact Center Enterprise Specialization.
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Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding 500-445 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.
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The 500-445 exam blueprint is divided into 5 domains, starting with ECE Chat Administration (10%); ECE Administration and Configuration (20%); ECE Deployment (40%). For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions:
Question 1
Which mode must be used for Always On Availability Group clustering?
A. Directory Connection
B. Mixed mode
C. SQL Authentication
D. Windows Authentication
Question 2
What are two required configurations when setting up user accounts and permissions? (Choose two.)
A. Domain account is not mandatory to install the software. The local account with administrator privilege can be used.
B. All the servers must use the same domain account to install the software.
C. The ECE web server can be installed in DMZ and must use the same domain account.
D. All the servers except the ECE web server must use the domain account to install the software.
E. The ECE web server can be installed in DMZ and can have a different domain account.
Question 3
Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?
A. UCCE
B. Service
C. Partition
D. EECE
Question 4
Which TCP must be opened in the firewall between Services server and Messaging server?
A. 47500
B. 9001
C. 587
D. 15097
Question 5
What are the workflow types in ECE?
A. Default, Inbound, Outbound
B. Inbound, Outbound, Alarm
C. Alarm, Inbound, Exception, Default
D. Alarm, Outbound, Inbound, Exception
Solutions:
| Question 1 Answer: D | Question 2 Answer: B,E | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: D |
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