Exam Name: Specialist: Avaya Voice Self-Service Design Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Specialist
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Avaya 132-S-708-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Voice Self-Service Fundamentals | 20% | - Avaya Voice Portal / Experience Portal components - Core concepts and architecture |
| Speech & Media Components | 15% | - Media processing and hardware platforms - Text-to-Speech and Automatic Speech Recognition |
| Design Tools & Application Development | 25% | - Call flow and application logic design - Dialog Designer and VoiceXML - Prompts, grammars, and speech interface design |
| Implementation & Troubleshooting | 15% | - Deployment and configuration - Common issues and resolution - Performance monitoring and optimization |
| System Integration | 25% | - CTI and database integration - Contact center and agent transfer integration - High availability and failover design |
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