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EXIN ITIL 4 Foundation Sample Questions:

1. Which guiding principle says that it is not usually necessary to build something new?

A) Progress iteratively with feedback
B) Focus on value
C) Think and work holistically
D) Start where you are

2. What is the value of a service?

A) A tangible or intangible deliverable of the service
B) A result for a stakeholder enabled by the outputs of the service
C) The amount of money that is created or saved for the service consumers by using the service
D) The benefits, usefulness, or importance of the service, as perceived by the stakeholders

3. Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A) Understanding stakeholder needs
B) Ensuring service components are available
C) Meeting stakeholder expectations
D) Understanding the organization's vision

4. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

A) services
B) IT assets
C) outcomes
D) organizations

5. Identity the missing word(s) in the following sentence.
When an organization is assessing its current state, it should use [?] to obtain accurate measurements.

A) Reports
B) Risk management techniques
C) Assumptions
D) Source data

Solutions: