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  • Total Questions: 82
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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration and Extensibility25%- SAP Business Technology Platform (BTP) integration
- SAP Integration Suite
- Data flow and system connectivity
- Extensibility options and best practices
Topic 2: Project Delivery and Implementation15%- Implementation lifecycle and planning
- Performance and scalability
- Solution deployment and operations
Topic 3: Intelligent Enterprise and Innovation10%- AI and automation in CX solutions
- Emerging technologies and roadmap
Topic 4: SAP Customer Experience Portfolio Overview20%- SAP Customer Data Cloud
- SAP Commerce Cloud
- SAP Service Cloud
- SAP Sales Cloud
- SAP Marketing Cloud / Emarsys
Topic 5: Solution Architecture Fundamentals15%- Architecture principles and methodologies
- Customer Experience strategy and design
Topic 6: Customer Data and Governance15%- Compliance and data privacy
- Customer data management and identity
- Data analytics and insights

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. What do opportunity revenue splits allow you to do when using SAP Sales Cloud?
Note: There are 2 correct answers to this question.

A) They allow you to see how much each employee in the sales unit contributes to an opportunity.
B) They allow you to split the revenue from a sales opportunity between sales employees.
C) They allow you to see how much each revenue partner contributes to an opportunity.
D) They allow you to split the revenue from a sales opportunity between sales employees and external partners.


2. What types of technology is SAP Marketing Cloud based on for integrations?
Note: There are 2 correct answers to this question.

A) OData
B) RFC
C) SOAP
D) SLT


3. When are product fields created in SAP Emarsys Customer Engagement?

A) During the customer checkout process.
B) When user accounts are registered.
C) When specific product packages or add-ons are enabled.
D) When new products are added to the inventory.


4. You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

A) Using knowledge base management
B) Using work ticket management
C) Using workflow rule management
D) Using installed base management


5. Which of the following are suite qualities of the intelligent, sustainable enterprise?
Note: There are 3 correct answers to this question.

A) Seamless user experience
B) One process workflow
C) Coordinated lifecycle management
D) Seamless payment methods
E) One workflow inbox


Solutions:

Question # 1
Answer: A,B
Question # 2
Answer: A,C
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: A,C,E

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