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Avaya 3309 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam 3309 |
| Exam Number: | 3309 |
| Exam Duration: | 90-120 |
| Available Languages: | English |
| Related Certifications: | Avaya Aura® Contact Center Administration Avaya Aura® Experience Portal Implementation |
| Exam Format: | Scenario-based questions, Multiple choice |
| Recommended Training: | Avaya Learning Catalog Avaya Aura® Experience Portal Training Courses |
| Exam Registration: | Pearson VUE Avaya Exams Avaya Training and Certification Portal |
| Sample Questions: | Avaya 3309 Sample Questions |
| Exam Way: | Delivered via Avaya certification testing platform or authorized testing partner (often Pearson VUE depending on region) |
| Pre Condition: | Recommended knowledge of Avaya Aura® Experience Portal and basic contact center concepts; prior hands-on experience is strongly advised but not strictly required. |
| Official Syllabus URL: | https://www.avaya.com/training/ |
Avaya 3309 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Integration | - Integration with external systems and APIs - Authentication and secure access configuration |
| Configuration and Administration | - Call flow configuration and application design - User and system administration |
| Installation and Deployment | - System installation and environment setup - Integration with Avaya Aura ecosystem |
| POM Implementation | - Proactive Outreach Manager configuration - Campaign setup and dialing strategies |
| Maintenance and Troubleshooting | - Fault isolation and performance tuning - System monitoring and log analysis |
| Experience Portal Architecture and Components | - Experience Portal and POM component overview - Core system architecture and call flow design |
Avaya 3309 Exam — Your Questions, Answered
The 3309 exam, officially titled Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam, is the Avaya exam you pass to earn the Avaya Aura® Experience Portal certification. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Avaya Aura® Experience Portal Implementation, Avaya Aura® Contact Center Administration.
Avaya lists the following prerequisites or eligibility notes for the 3309 exam: Recommended knowledge of Avaya Aura® Experience Portal and basic contact center concepts; prior hands-on experience is strongly advised but not strictly required.. Requirements can change over time, so confirm the details on the official exam page at Avaya's official site before you register.
You can register for the 3309 exam through the official channels below:
The exam is delivered in the following format: Delivered via Avaya certification testing platform or authorized testing partner (often Pearson VUE depending on region). Choose a date that leaves you enough time to work through the full 124-question practice set first.
Avaya recommends the following training resources for 3309 candidates:
Official courses build the theory, and the 124 practice questions from Fast2test help you turn that theory into exam-ready speed and accuracy.
Yes. Fast2test offers a free PDF demo of the 3309 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding 3309 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.
Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.
The 3309 exam blueprint is divided into 6 domains, starting with POM Implementation; Maintenance and Troubleshooting; Installation and Deployment. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Question 1
A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?
A. 8080
B. 443
C. 28443
D. 8443
Question 2
In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call
centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?
A. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
B. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
C. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
D. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
Question 3
Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)
A. Informix 9.21.UC4
B. Postgres 8.2.3 or higher
C. MS SQL Server 2000
D. Sybase 12.5 or higher
E. Oracle 0.0 or higher Id
Question 4
Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)
A. the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
B. the error logs in the speech recognition server
C. the Call Data Summary Report
D. the content of the Avaya network log server.log/log
Question 5
A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
A. $POM_HOME/logs/PIM_CmpMgr.log* log files
B. $POM_HOME/logs/CmpMgrService.out* log files
C. $POM_HOME/logs/PlM_CmpDir.log* log files
D. $POM_HOME/logs/PIM_Web.log log files
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: B,E | Question 4 Answer: A,B | Question 5 Answer: A |
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