Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: CX Service
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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Portal Customization | 35% | - Portal Framework and Deployment - Look and Feel Customization - Custom Widget Development - Models, Controllers and JavaScript - Standard and Syndicated Widgets |
| Oracle B2C Service Architecture & Data Model | 20% | - Custom Objects and Fields - Connect Common Object Model (CCOM) - RightNow Object Query Language (ROQL) - Data Access and Security Model |
| Integration APIs | 25% | - Connect REST API - Connect for PHP - Connect Web Services for SOAP - Authentication and Security |
| Agent Desktop & Console Extensions | 15% | - Console Customization - Agent Scripting and Workflows - Desktop Add-ins using .NET |
| Deployment & Troubleshooting | 5% | - Performance Optimization - Deployment Process - Logging and Debugging |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
Your client is launching Customer Portal as an internal knowledge base, which is available to the client's staff only while on the client network. Note that chat is not enabled.
Which setting should be set to prevent access to Customer Portal pages from outside the network?
- A. SEC_VALID__ENDDSER_HOSTS
- B. SEC_V2LLID_jrNTEG_HOSTS
- C. SEC_VALID_USER__AGENT
- D. SEC_VALID_ADMIN_HOSTS
- E. SEC_INVALID_USER_AGENT
Correct Answer: D 🗳️
You have deployed a CPM and would like to log any errors that happen in its execution. Which option is not available to you from the CPM logic?
- A. writing to a custom logging table within the CPM code
- B. writing to the notes field of the object on which you are performing CPM actions
- C. the log files maintained in the configuration panel in the console
- D. logMsasage ( "message" ) ;
Correct Answer: C 🗳️
A custom controller,ajaxCustom, has a function named getData( ).
What is the correct way to call the getData <) function via a URL request?
- A. /ci?ajaxCustom/getData
- B. /cc/ajaxCustom/getData
- C. /ci/ajaxCustom/getData
- D. /cc?ajaxCustom/getData
Correct Answer: A 🗳️
In a Widget Controller file, which is the correct way to capture the Contact ID (c_id) from the URL parameter, query the database to fetch contact details, assign contact details in the class variable, and access it in the view.php file?
A)
B)
C)
D)
- A. Option B
- B. Option A
- C. Option D
- D. Option C
Correct Answer: C 🗳️
You build a Custom Widget to display a <select> menu, with the <option> values being populated from a Custom Object field of type "menu." Which Connect for PHP function should be used to obtain the menu values?
- A. ConnectAPI::getMenuValues()
- B. ConnectAPI: :getCustomObjectMetadata ()
- C. ConnectAPI::getMetadata{)
- D. ConnectAPI::gstNamedValues()
Correct Answer: D 🗳️
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