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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche Art von Verbesserung soll durch den Deming-Zyklus erreicht werden?

A) Rentabilität innerhalb von 12 Monaten
B) Schnelle, einmalige Verbesserung
C) Schnell gewinnt
D) Kontinuierliche Verbesserung

2. Was ist die BESTE Beschreibung eines Operational Level Agreements (OLA)?

A) Ein Dokument, in dem einem Kunden beschrieben wird, wie die Dienste täglich ausgeführt werden
B) Eine Vereinbarung zwischen dem Dienstanbieter und einem anderen Teil derselben Organisation
C) Ein Dokument, in dem die Geschäftsservices für das Betriebspersonal beschrieben werden
D) Eine Vereinbarung zwischen dem Dienstanbieter und einer externen Organisation

3. Welche der folgenden Fragen beantwortet die Anleitung zur Servicestrategie, welche Services sollen wir für wen anbieten? Wie unterscheiden wir uns von konkurrierenden Alternativen? Wie schaffen wir Wert für unsere Kunden?

A) nur 1
B) Alle oben genannten
C) 2 nur
D) 3 nur

4. Was ist das Ziel von Access Management?

A) Zum Verwalten des Zugriffs auf den Service Desk
B) Bereitstellung von Sicherheitspersonal für Rechenzentren und andere Gebäude
C) Zum Verwalten des Rechts zur Nutzung eines Dienstes oder einer Gruppe von Diensten
D) Zum Verwalten des Zugriffs auf Computerräume und andere sichere Standorte

5. Welche der folgenden Aktivitäten werden im "Wo wollen wir sein?" Schritt des Modells / Ansatzes zur kontinuierlichen Verbesserung des Service (CSI)?

A) Überprüfung messbarer Verbesserungen
B) Implementierung von Service- und Prozessverbesserungen
C) Messbare Ziele definieren
D) Erstellen einer Basislinie

Solutions: