SDI - SERVICE DESK MANAGER QUALIFICATION - SD0-302 Exam Practice Test
You are explaining the role of the Service Desk to your new analysts. Which of these options best describes one of the key requirements?
Correct Answer: D
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You need to write a business case for your new ITSM software system; which key element is it appropriate to include?
Correct Answer: D
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If you were describing the Change Management process to your team, which of the following would be one of the main activities?
Correct Answer: D
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What is a primary purpose of a customer satisfaction survey?
Correct Answer: C
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Which of these options is NOT a benefit of the Problem Management process?
Correct Answer: B
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If you are looking to gather further information to help resolve a users issue, which of these options would it NOT be appropriate to use?
Correct Answer: D
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Which of these options is NOT a good reason for holding a team meeting?
Correct Answer: D
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How does the Service Desk relate to the Service Level Management process? Select the option that most closely matches its responsibility.
Correct Answer: C
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Which of these options is a key benefit of IT Service Continuity Management?
Correct Answer: B
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Which option is the best description of Return on Investment (ROI)?
Correct Answer: D
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