Service Desk Analyst v9: SDA Exam Premium File as PDF & Test Engine

The SDA exam, officially titled Service Desk Analyst v9, is the qualifying test for the Service Desk Analyst (SDA) v9 certification from PeopleCert / SDI, a credential at the Professional level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as Service Desk Manager v9 (SDM).

The Peoplecert Service Desk Analyst v9 exam gives you 60 minutes to work through 60 questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Fast2test test engine — when the clock feels familiar, it stops being a threat.

You need 65% (39 out of 60) to pass, and the official registration fee is US$433.00. Fall short and you pay that fee in full again for every retake, which makes solid preparation the cheaper option by far. Work through the Fast2test practice questions until you score comfortably above the passing mark, then book your seat.

No formal prerequisites; recommended for service desk analysts and first-level support operatives Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: PeopleCert / SDI SDA exam overview.

You can book your SDA exam through any of these official registration channels:

• PeopleCert Official Registration

The exam is delivered as Online web-proctored; remotely accessible, so you can pick the option that fits your schedule when you book.

PeopleCert / SDI recommends the following training for Peoplecert Service Desk Analyst v9 candidates:

• SDI Accredited Training Providers

Pair that training with the 62 practice questions from Fast2test and you can check your readiness topic by topic before exam day.

Yes. Fast2test offers a free PDF demo for the Peoplecert Service Desk Analyst v9 exam so you can judge the quality of our questions and answers before paying anything. Every purchase also comes with 365 days of free updates, and once that period expires you can extend your update service at a 50% discount.

Your purchase is protected by a 100% money-back guarantee. If you sit the corresponding SDA exam within 60 days of buying and do not pass, send us a scan of your exam enrollment slip together with your official Score Report (PDF) within 2 days of the exam date — the candidate name must match the payer's name — and we will process your full refund within 7 days. Please note that exams taken within 3 days of purchase, materials downloaded without ever sitting the exam, free products, and expired orders are not covered. If you would rather not have a refund, you can exchange your order for two exam products of equal value, free of charge, and keep the update service on your original purchase.

Delivery is instant: your files are emailed to you within one minute of payment and can also be downloaded directly, with no limit on the number of computers you install them on. If nothing has arrived within 2 hours, contact our customer service team and we will sort it out.

The Peoplecert Service Desk Analyst v9 syllabus is organized into 5 domains. The main areas include Customer and Employee Experience, Supported Technology and Tools, and Roles and Responsibilities. Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.