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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

A) Assign the Run Flows permission to the Agentforce Agent user.
B) Recreate the flow using the Agentforce agent user.
C) Assign the Manage Users permission to the Agentforce Agent user.

2. A developer is using the Salesforce CLI to deploy agent components from a sandbox to production. They recently made a change to several topics, instructions, and actions. Which metadata component should the developer include in their package.xml file that contains all of the topics and actions an agent will interact with?

A) EinsteinAiPlannerBundle
B) genAiPlannerBundle
C) BotBundle

3. An Agentforce is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform. What is the correct method for the Agentforce Specialist to assign actions to an Agent?

A) Assign the action to a Topic first on Action Builder.
B) Assign the action to a Topic First in Agent Builder.
C) Assign the action to a Topic first on the Agent Actions detail page.

4. Universal Containers needs to restrict access to refund processing actions so only customers with Active account status can initiate refunds. How should an Agentforce Specialist apply the restriction deterministically?

A) Create a Flex Prompt Template that has instructions to check for account status.
B) Create a context variable for the account status field and apply a conditional filter AccountStatus equals "Active" to refund actions.
C) Include step-by-step instructions at the topic level and action level explaining the rules and examples.

5. Universal Containers is very concerned about security compliance and wants to understand:
- Which prompt text is sent to the large language model (LLM)
- How it is masked
- The masked response
What should the Agentforce Specialist recommend?

A) Enable audit trail in the Einstein Trust Layer.
B) Review the debug logs of the running user.
C) Ingest the Einstein Shield Event logs into CRM Analytics.

Solutions: