Exam Name: Salesforce Certified Business Analyst
Certification Provider: Salesforce
Corresponding Certification: Salesforce Business Analyst
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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Requirements Management | 23% | - Manage requirements traceability - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders - Prioritize requirements based on business value |
| Business Process Mapping | 17% | - Create process flow diagrams and documentation - Map current and future business processes - Analyze impact of changes on stakeholders - Identify process gaps and improvement opportunities |
| Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Conduct stakeholder interviews and workshops - Document business requirements and user stories - Analyze current state and future state processes |
| User Story Development | 20% | - Manage user story backlog and prioritization - Write clear and actionable user stories - Break down epics into manageable user stories - Define acceptance criteria for user stories |
| Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities - Conduct effective meetings and presentations |
Salesforce Certified Business Analyst Sample Questions:
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?
- A. Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>
- B. Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.
- C. Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
Correct Answer: A 🗳️
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Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?
- A. The portal should allow for partners to access monthly sales reports.
- B. The portal should allow for partners to upload monthly sales reports.
- C. Partners need to submit monthly sales reports.
Correct Answer: B 🗳️
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The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints.
What should the BA do next?
- A. Validate requirements.
- B. Prioritize requirements.
- C. Organize requirements.
Correct Answer: B 🗳️
Northern Trail Outfitters has gone through significant growth, moved several business units into Salesforce, and added hundreds of users.
Which key principle should a business analyst follow to help prioritize feature requests from various business units?
- A. Give priority to the earliest requested dates.
- B. Find and install a backlog grooming app from AppExchange.
- C. Define roles, responsibilities, and processes.
Correct Answer: C 🗳️
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The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
- A. Conducting individual interviews with stakeholders
- B. Asking stakeholders to complete a questionnaire
- C. Using live workshops to map out the sales process
Correct Answer: C 🗳️
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