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Salesforce Certified Slack Administrator Sample Questions:

1. Nicole manages the global onboarding for new hires at her company.
Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after.
What should she do to ensure she doesn't have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?

A) Email a "How to use Slack guide" to new hires before they start.
B) Create a "How to use Slack guide" and post it in all of the team-specific channels so that the new hires see it.
C) Create a custom Slackbot response that welcomes teammates to channels when the words "new hire" are used in Slack.
D) Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to "How to use Slack" guides.

2. Which plan(s) support(s) customizable message and file retention features?

A) Business+ and Enterprise Grid
B) Pro, Business+, and Enterprise Grid
C) Free, Pro, Business+, and Enterprise Grid
D) Enterprise Grid only

3. Your company, Alpha Corp, highly prioritizes information security. The company has just set up Slack Connect channels to work with Beta Corp. Slack Connect direct messages (DMs) are disabled at this time.
Given this, your Chief Information Officer (CIO) wants to know whether your organization's users can communicate with external users from Beta Corp using Slack Connect DMs.
What should you tell the CIO?
(Select the best answer.)

A) Workspace Admins can give access to specific Alpha Corp users to DM with Beta Corp.
B) Alpha Corp users cannot DM anyone from Beta Corp since Slack Connect DMs are disabled.
C) Alpha Corp users can DM any Beta Corp users now that the two organizations have been connected.
D) Alpha Corp users can DM any Beta Corp users that are in the same Slack Connect channels as they are.

4. Jose works at Globex and is a Slack administrator and Champion.
He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.
Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?

A) Respond to each employee via direct message with the answer to their question.
B) Post their question on their behalf in a public #help channel and respond in thread.
C) Ask the employees to post their own question in a public #help channel, where Jose and his team will respond in thread.
D) Ask the question, and if they are still unable to find the answer, post their own question in a public
#help channel, where Jose and his team will respond in thread.

5. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
B) The number of messages posted in the #help-hr triage channel over the past 30 days
C) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
D) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses

Solutions: