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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Supply Chain and Inventory Management- Just-in-Time (JIT) and Lean Operations
- Inventory Models and Control Systems
- Supply Chain Design and Logistics
Project and Operations Scheduling- Scheduling Techniques
- Project Management Basics
Quality Management- Six Sigma and Continuous Improvement
- Total Quality Management (TQM)
Forecasting and Planning- Aggregate Planning
- Demand Forecasting Methods
Process Design and Analysis- Capacity Planning and Bottlenecks
- Process Mapping and Flow
Operations Management Foundations- Introduction to Operations and Productivity
- Operations Strategy and Competitiveness

WGU Operations Management (C215, VDC2) Sample Questions:

Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

  • A. Review and recommend product changes; satisfy customer needs; open communication
  • B. Reward employees; motivate staff performance; manage operations planned changes
  • C. Enhance competition; understand consumer preferences; maintain communication with operations
  • D. Baseline for managing quality process; investment in preventative costs; budgeting
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers

  • A. Site considerations
  • B. Proximity to sources of supply
  • C. Building employee relations
  • D. Throughput time
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?

  • A. To create demand for promised deliveries
  • B. To manage the demand for promised deliveries
  • C. To identify new product demand
  • D. To control the production department
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

  • A. Actual output / standard output
  • B. Output / input
  • C. Throughput time / value-added time
  • D. Time a resource is used / time a resource is available
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Which continuous improvement method does Cpk measure?

  • A. What a process is capable of and how long it will take to conclude
  • B. The most common measurement process
  • C. How close one is to a target and how consistent one is with the average performance
  • D. Parts per million on the capability index
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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