Exam 156-587 Topic 6 Question 3 Discussion

The error message "SmartLog is not active or Failed to parse results from server" indicates that there is a problem with the SmartLog server process, which is responsible for indexing and querying the logs. One possible cause of this problem is a corrupted log file or a mismatched IP address in the logging configuration files. Another possible cause is a communication failure between the SmartLog server and the CPM process or the SmartConsole client. To resolve this issue, the first thing to try is to restart the SmartLog server process by running the command smartlog_server restart on the Security Management Server or the Log Server. This command will stop the SmartLog server, clean the buffer, and start it again. This may fix the corrupted log file or the communication issue. If the problem persists, other steps may be needed, such as checking the network connectivity, the firewall rules, the logging configuration files, the CPM process, or the SmartConsole client.
References:
* 1: "SmartLog is not active or unreachable" warning when trying to connect with SmartLog GUI to SmartLog Server
* 2: "SmartLog is not active" errors
* 3: Solved: Activate SmartLog in R80.10
* 4: Troubleshooting Check Point logging issues when Security Management Server / Log Server is not receiving logs from Security Gateway
* Troubleshooting Expert R81.1 (CCTE) Course Outline) - Module 9: Logging and Status Troubleshooting.