Exam SY0-701 Topic 1 Question 12 Discussion

Actual exam question for CompTIA's SY0-701 exam
Question #: 12
Topic #: 1
Which of the following agreement types defines the time frame in which a vendor needs to respond?

Suggested Answer: B Vote an answer

A service level agreement (SLA) is a type of agreement that defines the expectations and responsibilities between a service provider and a customer. It usually includes the quality, availability, and performance metrics of the service, as well as the time frame in which the provider needs to respond to service requests, incidents, or complaints. An SLA can help ensure that the customer receives the desired level of service and that the provider is accountable for meeting the agreed-upon standards.

by Ethel at Mar 31, 2024, 08:29 AM

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