Exam 220-1101 Topic 1 Question 143 Discussion
Actual exam question for CompTIA's 220-1101 exam
Question #: 143
Topic #: 1
Question #: 143
Topic #: 1
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history. Which of the following should the technician do NEXT?
Suggested Answer: A Vote an answer
The first step in troubleshooting a printer issue is to disconnect the printer power to avoid electric shock or further damage to the printer. The technician can then inspect the fuser and determine if it needs to be replaced or repaired. Installing a printer roller kit or replacing the paper with thicker paper stock will not solve the problem of the overheating fuser. Replacing the fuser without disconnecting the power is dangerous and not recommended. Reference: https://www.comptia.org/certifications/a#examdetails https://www.comptia.org/blog/what-is-a-fuser
by Shirley at Jul 13, 2024, 07:12 PM
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