Exam C1000-142 Topic 1 Question 76 Discussion

IBM Watson Assistant is an AI-powered virtual agent that provides customers with fast, consistent, and accurate answers across any messaging platform, application, device, or channel. Using AI and natural language processing, Watson Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches, and unhelpful chatbots. With Watson Assistant, you can build conversational interfaces into any application, device, or channel. Most virtual assistants try to mimic human interactions, but Watson Assistant knows when to search for an answer from a knowledge base, when to ask for clarity, and when to direct someone to a human. Like a human personal assistant, the assistant you build helps your customers perform tasks and answer questions.