Exam ITIL-4-DITS Topic 4 Question 20 Discussion

Actual exam question for Peoplecert's ITIL-4-DITS exam
Question #: 20
Topic #: 4
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

Suggested Answer: A Vote an answer

Encouraging digital technology opportunities is the approach that the CIO is using to support the programme of creating a culture of innovation. This means that the CIO is promoting and facilitating the exploration and adoption of new digital technologies that can create value for the organization and its customers. By delivering a presentation on how chatbots can improve the customer registration experience, the CIO is demonstrating how digital technology can enable innovation and enhance customer value. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26

by Quentin at Feb 07, 2025, 06:42 AM

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