Exam C-C4H47I-34 Topic 7 Question 16 Discussion

Pre Hook and Post Hook are two events that can be used to implement custom logic using Determination Rules in SAP Service Cloud Version 2. Determination Rules allow users to update the fields of an object based on certain conditions. Pre Hook is used to default or suggest standard and custom field values. The user can change the field values after the Pre Hook is executed. Post Hook is used to mandate custom field values. The user cannot overwrite the field values after the Post Hook is executed. For example, if a Pre Hook rule sets the subject of a case based on the service categories, the user can still modify the subject manually. But if a Post Hook rule sets the priority of a case based on the service category, the user cannot change the priority manually. References = Determination and Validation in SAP Sales / Service Cloud version 2 - Part 1, SAP Service Cloud Version 2 | SAP Help Portal