Exam Certified-Business-Analyst Topic 5 Question 224 Discussion

Actual exam question for Salesforce's Certified-Business-Analyst exam
Question #: 224
Topic #: 5
Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?

Suggested Answer: B Vote an answer

by Julian at Nov 02, 2023, 11:21 PM

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