Exam Service-Cloud-Consultant Topic 6 Question 36 Discussion
Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 36
Topic #: 6
Question #: 36
Topic #: 6
The Universal Container's customer support organization has implemented knowledge, knowledge centered
support (KCS) in its call center. However, the call center management thinks that agents are not contributing
new knowledge articles as often as they should. What could the company do to address this situation? (choose
2)
support (KCS) in its call center. However, the call center management thinks that agents are not contributing
new knowledge articles as often as they should. What could the company do to address this situation? (choose
2)
Suggested Answer: A,C Vote an answer
by Bing at Dec 22, 2023, 05:24 AM
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