Exam Salesforce-Certified-Administrator Topic 7 Question 181 Discussion

Actual exam question for Salesforce's Salesforce-Certified-Administrator exam
Question #: 181
Topic #: 7
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

Suggested Answer: A Vote an answer

by Jodie at Dec 31, 2023, 11:32 PM

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