Exam Service-Cloud-Consultant Topic 7 Question 80 Discussion
Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 80
Topic #: 7
Question #: 80
Topic #: 7
The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation? (choose 2)
Suggested Answer: A,C Vote an answer
by Nat at Jan 23, 2024, 10:05 AM
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