Exam Service-Cloud-Consultant Topic 8 Question 32 Discussion

Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 32
Topic #: 8
Universal Containers has recently implemented an Experience Cloud site to allow its customers to create and update their cases online. Customers should only be able to access the cases where they are listed as the contact, including cases created by the support team on their behalf.
What should a consultant recommend to meet the requirement?

Suggested Answer: C Vote an answer

Using a sharing set is the most appropriate solution to ensure Experience Cloud site users can access only the cases where they are listed as the contact. This configuration aligns with Salesforce's security model, providing record access based on the user's relationship to the case via their Contact record, ensuring data visibility is restricted appropriately.

by Lambert at Feb 22, 2024, 01:38 PM

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