Exam Certified-Business-Analyst Topic 4 Question 257 Discussion
Actual exam question for Salesforce's Certified-Business-Analyst exam
Question #: 257
Topic #: 4
Question #: 257
Topic #: 4
A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
Suggested Answer: B Vote an answer
Explanation
A business analyst should use storytelling to communicate the vision for a Salesforce solution to business stakeholders by giving a perspective from a relatable persona that shows how the development team can solve their business challenges. This will help them empathize with the user's needs and goals, and see how the solution will benefit them. Highlighting a perspective from testing feedback that identifies bugs and pain points in their business challenges may be discouraging or demotivating for the stakeholders. Describing a perspective from the business requirements document that addresses architectural concerns based on their business challenges may be too technical or abstract for the stakeholders.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
A business analyst should use storytelling to communicate the vision for a Salesforce solution to business stakeholders by giving a perspective from a relatable persona that shows how the development team can solve their business challenges. This will help them empathize with the user's needs and goals, and see how the solution will benefit them. Highlighting a perspective from testing feedback that identifies bugs and pain points in their business challenges may be discouraging or demotivating for the stakeholders. Describing a perspective from the business requirements document that addresses architectural concerns based on their business challenges may be too technical or abstract for the stakeholders.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
by Hamiltion at Apr 02, 2024, 07:40 PM
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