Exam Advanced-Administrator Topic 4 Question 20 Discussion
Actual exam question for Salesforce's Advanced-Administrator exam
Question #: 20
Topic #: 4
Question #: 20
Topic #: 4
AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. The administrator has already updated the page layout to no longer require an Account.
What could be the issue?
What could be the issue?
Suggested Answer: A Vote an answer
Explanation
When Contacts to Multiple Accounts is enabled, a contact must always be associated with a primary account, even if the account field is not required on the page layout. The primary account determines how the contact is shared and how roll-up summary fields calculate values from the contact records. To remove the primary account from a contact, the contact must be deleted or merged with another contact. References:
https://help.salesforce.com/s/articleView?id=sf.relating_contacts_to_multiple_accounts.htm&type=5
When Contacts to Multiple Accounts is enabled, a contact must always be associated with a primary account, even if the account field is not required on the page layout. The primary account determines how the contact is shared and how roll-up summary fields calculate values from the contact records. To remove the primary account from a contact, the contact must be deleted or merged with another contact. References:
https://help.salesforce.com/s/articleView?id=sf.relating_contacts_to_multiple_accounts.htm&type=5
by Norton at Apr 03, 2024, 12:36 PM
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