Exam Service-Cloud-Consultant Topic 6 Question 59 Discussion
Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 59
Topic #: 6
Question #: 59
Topic #: 6
Cloud Kicks uses the Service Console and work items to route cases to available agents.
Service agents need a way to see work they have accepted and incoming items. Which feature should a Service Cloud consultant recommend?
Service agents need a way to see work they have accepted and incoming items. Which feature should a Service Cloud consultant recommend?
Suggested Answer: C Vote an answer
Explanation
The Omni-Channel Utility widget is a component that can be added to the Service Console to allow agents to see their work status, accept incoming work items, and view their work queue. The widget also displays notifications and alerts for agents when they receive new work or when their status changes. Verified References: : Omni-Channel Utility Widget
The Omni-Channel Utility widget is a component that can be added to the Service Console to allow agents to see their work status, accept incoming work items, and view their work queue. The widget also displays notifications and alerts for agents when they receive new work or when their status changes. Verified References: : Omni-Channel Utility Widget
by Montague at Aug 09, 2024, 02:44 PM
Contact Us
If you have any question please leave me your email address, we will reply and send email to you in 12 hours.
Our Working Time: ( GMT 0:00-15:00 ) From Monday to Saturday
Support: Contact now
Comments
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
Report Comment
Commenting
You can sign-up / login (it's free).