Exam Salesforce-Certified-Administrator Topic 1 Question 156 Discussion
Actual exam question for Salesforce's Salesforce-Certified-Administrator exam
Question #: 156
Topic #: 1
Question #: 156
Topic #: 1
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
Choose 2 answers
Suggested Answer: B,D Vote an answer
Explanation
Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation. References:
https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5
Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation. References:
https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5
by Freda at Sep 16, 2024, 07:35 AM
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