Exam Service-Cloud-Consultant Topic 4 Question 162 Discussion
Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 162
Topic #: 4
Question #: 162
Topic #: 4
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone. In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?
Suggested Answer: D Vote an answer
Explanation
Scheduling service requests using Salesforce Field Service is a solution that can ensure the repairs are completed in a timely manner by technicians with the appropriate skill set. Salesforce Field Service is a feature that allows administrators to manage the entire service lifecycle, from scheduling and dispatching to tracking and reporting. Salesforce Field Service can help assign service requests to the best available technicians based on their skills, location, availability, and priority, as well as optimize the routes and travel time for technicians.
Verified References: : https://help.salesforce.com/s/articleView?id=sf.field_service_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.field_service_scheduling_overview.htm&type=5
Scheduling service requests using Salesforce Field Service is a solution that can ensure the repairs are completed in a timely manner by technicians with the appropriate skill set. Salesforce Field Service is a feature that allows administrators to manage the entire service lifecycle, from scheduling and dispatching to tracking and reporting. Salesforce Field Service can help assign service requests to the best available technicians based on their skills, location, availability, and priority, as well as optimize the routes and travel time for technicians.
Verified References: : https://help.salesforce.com/s/articleView?id=sf.field_service_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.field_service_scheduling_overview.htm&type=5
by Ophelia at Sep 30, 2024, 05:31 AM
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