Exam Service-Cloud-Consultant Topic 4 Question 169 Discussion

A. Prepare a single .csv file that can be used to migrate all articles types at once and include with a
properties file in a .zip for import.

B. Convert any articles containing HTML into plain text before importing because HTML is NOT
supported in any article field types.

C. Verify that each article type has field level security on all fields set to read-only prior to import, in order
to prevent any loss of data.

D. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that
matches its structure and content.