Exam Service-Cloud-Consultant Topic 1 Question 159 Discussion

Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 159
Topic #: 1
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?

Suggested Answer: C Vote an answer

The Knowledge Base Dashboards and Reports AppExchange package is a free package that provides pre-built dashboards and reports to help you measure and improve your knowledge base. You can use this package to gather information on knowledge article usefulness, such as article ratings, views, feedback, searches, and gaps. Verified References: Knowledge Base Dashboards and Reports

by Boris at Jan 12, 2025, 01:41 AM

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