Exam Certified-Strategy-Designer Topic 2 Question 76 Discussion
Actual exam question for Salesforce's Certified-Strategy-Designer exam
Question #: 76
Topic #: 2
Question #: 76
Topic #: 2
A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?
Suggested Answer: A Vote an answer
Explanation
The best tool to explore the collaboration, structure, and processes that will be required to deliver a new customer experience with digital and environmental touchpoints is a service blueprint, as this helps illustrate how different actors, touchpoints, channels, activities, and resources interact and support each other in delivering the service. A journey map or an empathy map may not be able to capture the backstage aspects of service delivery.
The best tool to explore the collaboration, structure, and processes that will be required to deliver a new customer experience with digital and environmental touchpoints is a service blueprint, as this helps illustrate how different actors, touchpoints, channels, activities, and resources interact and support each other in delivering the service. A journey map or an empathy map may not be able to capture the backstage aspects of service delivery.
by Noel at Jun 10, 2025, 02:14 AM
Contact Us
If you have any question please leave me your email address, we will reply and send email to you in 12 hours.
Our Working Time: ( GMT 0:00-15:00 ) From Monday to Saturday
Support: Contact now
Comments
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
Report Comment
Commenting
You can sign-up / login (it's free).